Professional Courses


Telephoning in a foreign language is one of the most difficult tasks and yet often part of our daily business, whether you work in customer service, at the reception or in sales.

In this 1 – 2 day workshop you will work on the following skills:

– Basics: Greetings, Transitions, Endings

– Asking the right questions

– Simulation of different situations in your job/company

– Analysis of the phone calls (recording) & mistake correction

– Solve problems on the phone

– Politeness and cross-cultural differences

– Avoid conflicts

– Typical phrases for phone calls

– Create standard questions & answers for typical inquiries

Industry expertise

Through numerous projects with global companies, we can apply this expertise to your project


With our proven 5-step system we can guarantee the best possible quality.

Hollistic professionals

Our professionals are all employed and have many years of coaching experience.

Get In Touch

+49 (0) 521 2997 373

Meisenstraße 96 33607 Bielefeld DEUTSCHLAND

Ready to get started?

Do you have any questions or would you also like to receive a non-binding offer for your company? Simply get in touch with us. We are looking forward to the contact with you.